Inbox Browse Tiers

Group threads by tier and create tiers inline from thread status controls.

Inbox → Browse → Tiers groups threads by tier. Tiers are created and assigned inline from thread workflows instead of from a separate reminder-classification settings page.

Inbox browse tiers showing grouped thread sections by account or urgency tier. Inbox thread detail showing the queue, conversation timeline, and invoice context side by side. Inbox metadata sidebar showing tier-adjacent fields teams use while classifying urgency.

Current Workflow

  1. Open the thread whose status needs a tier.
  2. Use the thread status controls to assign an existing tier or create a new one inline.
  3. Save the change.
  4. Review the grouped result under Inbox → Browse → Tiers.

This view reflects tiers created and assigned in the thread workflow, then groups threads by those saved tiers.

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