Refund Policy

Summary

• All paid plans are billed in advance on a recurring monthly or annual basis.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period.
• Refunds are considered within the first 14 days of a new paid subscription or an upgrade.
• Refunds are not available for partial billing periods, renewals, or usage already consumed.
• Enterprise plans follow contract-specific billing and refund terms.

What Each Plan Includes

Below is a breakdown of what you receive with each plan. Features are cumulative — higher tiers include everything from lower tiers plus additional capabilities.

How Billing Works

Understanding how and when you are charged helps avoid confusion about refunds.

• Paid subscriptions are charged at the beginning of each billing period (monthly or annual).
• Annual plans are charged in a single payment for the full year and receive a discounted per-month rate.
• If you upgrade your plan mid-cycle, you are charged a pro-rated amount for the remainder of the current billing period.
• If you downgrade your plan mid-cycle, the new rate applies at the start of the next billing period. No refund is issued for the current period.
• Payment processing is handled by our third-party payment provider. We do not store your credit card information.
• Failed payment attempts will be retried automatically. If payment remains unsuccessful after 14 days, your account may be suspended.
• All prices are in USD and exclusive of applicable taxes. Tax amounts depend on your jurisdiction.

Cancellation

You can cancel your subscription at any time through your account settings.

• Cancellation takes effect at the end of the current billing period. You retain access to paid features until then.
• No further charges will be made after cancellation takes effect.
• Cancelling does not retroactively refund the current billing period.
• After cancellation, your data is preserved, but access to paid features is removed.
• You can resubscribe at any time. Your data will still be there.
• If you want your data deleted entirely, you can request account deletion separately.

Refund Eligibility

We handle refund requests on a case-by-case basis. The following guidelines apply.

Refunds may be issued when:

• You purchased a paid plan for the first time and request a refund within 14 days of the initial charge.
• You upgraded to a higher plan and request a refund within 14 days of the upgrade charge.
• You were charged after a failed cancellation due to a technical error on our side.
• You were charged incorrectly due to a billing system error (duplicate charge, wrong amount).
• The Service was materially unavailable for an extended period during your billing cycle due to an issue on our end.

Refunds are generally not available when:

• More than 14 days have passed since the charge in question.
• The charge is for a renewal of an existing subscription (you had the opportunity to cancel before renewal).
• You used the Service extensively during the billing period, including creating invoices, adding clients, or sending communications.
• The request is for a plan without a paid charge (no charges to refund).
• The request is for a partial billing period after cancellation (you retain access until the end of the period).
• The charge relates to usage-based overages that were consumed.
• You violated the Terms and Conditions and your account was suspended or terminated.
• The dissatisfaction is with a feature that was accurately described on our pricing page at the time of purchase.

How to Request a Refund

To request a refund, follow these steps.

• Email [email protected] with the subject line "Refund Request".
• Include your account email address and the date of the charge.
• Describe the reason for your refund request.
• If applicable, include any relevant transaction IDs or screenshots.
• We will review your request and respond within 5 business days.
• If your refund is approved, the credit will be processed to the original payment method.

Refund Processing

Once a refund is approved, the timeline depends on your payment provider.

• We process approved refunds within 5 business days of approval.
• Credit card refunds typically appear on your statement within 5–10 business days after processing.
• Bank transfer refunds may take up to 14 business days depending on your bank.
• Annual plan refunds are pro-rated based on the unused portion of the subscription, minus any months already consumed at the monthly rate.
• Refunds are issued in the original currency of the transaction.

Downgrades and Plan Changes

If you are on a paid plan and want to reduce your spend, consider downgrading instead of cancelling.

• You can downgrade to a lower plan at any time through your account settings.
• The downgrade takes effect at the start of the next billing period.
• No refund is issued for the remainder of the current billing period at the higher rate.
• Features exclusive to the higher plan will no longer be available after the downgrade takes effect.
• Your data is preserved during a downgrade. If the lower plan has limits (e.g., fewer clients), excess data is retained but you cannot create new items beyond the limit until you are within plan allowances.

Payment Disputes

If you believe you have been charged incorrectly, contact us at [email protected] before initiating a chargeback with your bank. Chargebacks incur fees from payment processors and may result in your account being suspended. We are committed to resolving billing issues directly and promptly.

Changes to This Policy

We may update this policy to reflect changes in our pricing, billing practices, or applicable law. The current version is always available at conduitt.io/refund-policy. Material changes will be communicated via email or in-app notification at least 30 days before they take effect.

Contact Us

• Email: [email protected]
• Support: conduitt.io/support
• GitHub: github.com/Oppulence-Engineering/oppulence-canvas